Speaker Profile


Dr. Nsombi Jaja, CMC, P.M.P, SMC, SAMC, is the managing director of Quality Management Consultancy Co. Ltd., a consulting practice providing assistance to the Caribbean business community in the areas of strategic management, quality management, leadership development and customer experience management. She founded this company in 1986 and it is now a recognized regional consulting firm with clients and associates throughout the English-speaking Caribbean. She is a certified John Maxwell Speaker, Coach and Trainer.

She is a certified ProNet trainer through Caribbean Export Development Agency for Quality Management, Business Strategy, Resource Management, Energy Management and Knowledge & Information Management. She is chairperson of the Jamaica Customer Service association.

Nsombi received her training in quality management through two fellowship awards from the United Nations and the Government of Japan and one fellowship award from the Government of Sweden. Foundation training in Quality Management was provided by the Juran Institute Inc. USA. She has served as presenter and moderator on several conferences. She has been rated by Joe DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants.

Nsombi holds a BSc. in Chemistry & Applied Chemistry from University of the West Indies, Mona (U.W.I.), the MBA from the University of the West Indies, Cave Hill and the Doctorate in Business Administration (DBA) from the University of Phoenix. She is a certified personal coach. She serves on the Board of the School of Graduate Studies of the University of the Commonwealth Caribbean (UCC) and the International University of the Caribbean. She lectures MBA students in Quality Management and Transformational Leadership.

For the past 25 years Nsombi has worked with the leadership teams of client organizations assisting them with strategic management, quality management, customer care and change management. Clients include Grace Kennedy & Co. Ltd., The Shell Co. (WI) Ltd., Sandals Group, The Ritz-Carlton Rosehall, Caribbean Cement Co., National Commercial Bank, Scotiabank Jamaica, First Global Group, Heart Trust/NTA, Sagicor, Petrojam, Office of Utilities Regulation, Development Bank of Jamaica, Inter-American Development Bank,  Bank of Jamaica, Courts (Ja.) Ltd., Chevron Texaco Caribbean Inc., Trinidad Hilton, WITCO (Trinidad), National Flour Mills (Trinidad), University of Technology, Jamaica, University of the West Indies, Hurricane Electronics Inc., South Florida, Bridge Dental Team, South Florida, the East Caribbean Group of Companies (St. Vincent), among others.

Dr. Jaja served for 4 years as the Chief Judge for the Tourism Service Excellence Award, she is currently Chair of the Private Sector Service Excellence Award Committee, is a member of the Jamaica Stock Exchange Best Practices Award and serves on several boards. She is the author of ‘How Leaders Develop Spiritual Intelligence’. Her highly acclaimed CD ‘Reach for the Stars’ has motivated many to achieve excellence in their lives.