PHIL BROOME started his 45-year career in Financial Services as a teller in the Bridgetown, Barbados branch of Scotiabank. As VP of International Operations, he was integral to the development and successful implementation of the technical side of Scotiabank’s internal shared services model, which enabled Scotiabank’s Caribbean operations to provide fast, high-quality, customer-oriented sales and service in a secure and efficient manner. Phil specializes in understanding how financial institutions can integrate new technologies and operating procedures to streamline onboarding, compliance, reporting, and deliver the supporting functions which make for excellence in customer/member value and experience.